We at Smart World pay great attention to the comfort and satisfaction of our valued customers.
Our Warranty Policy and Purchase Terms are an integral part of our commitment to providing quality service and reliable products.

 

Purpose of warranty

We aim to achieve complete customer satisfaction by providing a comprehensive warranty covering a wide range of products.

This allows you to feel safe and reassured when choosing our products.

warranty period

The warranty period for each product is clearly stated and appears in the attached warranty certificate.

We emphasize that the warranty period starts from the date of purchase, and please keep your purchase receipt as proof.

Services included

The warranty policy includes repair and replacement according to the specified terms and conditions.

We are committed to providing the necessary maintenance services to ensure the continued optimal performance of the product.

Consumption rights

Customers are encouraged to be aware of their rights as consumers and ensure compliance with the terms specified in the warranty policy.

Contact us

If you need additional assistance or clarification, you can contact our customer service team.

We are here to ensure that your experience with our products is easy and satisfied.

Warranty updates

Smart World reserves the right to update the terms and conditions of the warranty periodically to improve customer experience and meet their changing needs.

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Customer rights to guarantee the product
1. Warranty period

We offer an extended warranty on our products starting from the date of purchase.

The extent of the warranty period for each product is clearly stated in the warranty certificate or accompanying documents.

2. Repair and replacement

In the event that the product is defective or does not conform to specifications during the warranty period, the customer has the right to request repair or replacement in accordance with the terms and conditions specified in the warranty policy.

3.Warranty exclusions

Identify conditions that are not covered by the warranty policy, such as damage resulting from misuse or improper maintenance.

4. Maintenance costs

The warranty period includes free maintenance for the products.

Maintenance services are provided at no additional cost to the customer, as long as maintenance guarantees are available.

5. Return and Refund

If the products cannot meet expectations, and provided that they comply with the return and refund policy, the customer has the right to request a refund within a certain period of time.

6. Technical support

We provide a distinguished technical support service to meet your needs.

You can contact our technical support team for assistance regarding installation, configuration, and resolving any technical issues.

7. Consumption rights

Consumption rights are reserved to provide additional protection to customers.

Customers are encouraged to verify and enjoy their legal rights.

8. Warranty terms and conditions

You must read and understand the warranty terms and conditions accompanying the product, as they clearly define your rights and obligations.

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Exceptions to the warranty policy

1. Misuse

Damages resulting from unintentional or unreasonable use of the product are not covered by the warranty policy.

2. Incorrect maintenance

Any damage resulting from incorrect or unauthorized maintenance or repair by the Company may result in loss of the right to warranty.

3. Use of unsupported extensions

If unapproved accessories or non-original parts are used, you may void the product warranty.

4. Damage resulting from external forces

Damage resulting from accidents, such as falls or natural disasters, may not be covered.

5. Change or modify the product

Any unauthorized modification or change in product design without the company's approval may result in loss of the right to warranty.

6. Warranty expiration

Depending on the specific warranty period, after its expiration, coverage for continued operations may cease.

7. Beyond normal use

Damage resulting from using the product outside its normal designated range or exceeding the limits specified in the manual.

Be sure to read the terms carefully to understand what circumstances may not be covered by the warranty policy.

If you have any additional clarifications or questions, do not hesitate to contact our customer service team for assistance.

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Product exchange terms and conditions
Please read these terms and conditions carefully before requesting a replacement product.

By using the Product Exchange Service, you agree to the following terms

1. Replacement period

You must inform us that you wish to exchange the product within 3 days of receiving it.

2. Product condition

The item must be in its original condition, unused and in good condition.

Any signs of use or damage may result in a replacement being refused.

3. Replacement procedures

Before sending the product for exchange, you should contact our customer service team for instructions and to verify the possibility of exchange.

4. Shipping costs

Product shipping costs for return and new product shipping costs are borne by the customer.

5. Products are not exchangeable

Some products may not be exchangeable due to their nature, and will be expressly identified in the product description.

6. Reservation of rights

We reserve the right to refuse an exchange if the above conditions are not met.

Please note that these terms are for general reference, and product exchange terms may vary depending on the actual product and company policy.

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Terms and conditions of purchase

“Please  read this document carefully!

It contains information of significant importance about your rights and obligations, as well as limitations and exclusions that may have an impact on you.

We encourage a thorough understanding of each point to ensure you engage effectively with the content provided.”​

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This agreement aims to specify the terms and conditions that regulate your purchase from Smart Word Computer Company.

The customer must understand and adhere to these terms while ordering computer systems and all consumer electronics products and/or services.

 

Application of terms:

The customer is bound by the terms and conditions of this agreement when he orders products or services from Smart World.

Acceptance of these terms is confirmed by accepting delivery and signing of the invoice.

Scope of the agreement:

This agreement covers the products and services identified on the invoice, unless a separate purchase agreement is signed.

Terms changes:

SmartWord reserves the right to modify these terms and conditions at any time without prior notice.

It is the customer's responsibility to review the terms periodically.

Compliance with the conditions:

The Customer is bound by the terms set forth in this Agreement and is responsible for checking for any updates.

Additional policies:

The Agreement includes the policies and terms contained in advertisements, invoices and packing slips.

Modification procedures:

This Agreement may only be modified by written agreement of both parties.

Changes to the contract:

SmartWord reserves the right to update the terms and conditions based on changes in the market or legal conditions.

Compliance with legislation:

The customer must comply with all relevant legislation and regulations during the purchase.

Full Agreement:

This agreement and the attached policies are considered an integral part of the entire agreement between the customer and SmartWord.

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To approve orders and pricing

Please note that in some cases, an order may not be approved for a number of reasons.

The site reserves the right to refuse or cancel any order for any reason at any time.

Before we accept the order, we may ask you to provide additional information or confirmation, including, but not limited to, phone number and address.

We intend to provide the most accurate pricing information to all users who visit the site.

However, errors may occur sometimes, such as cases where the product is not priced correctly on the site.

As such, we reserve the right to refuse or cancel any order.

In the event that a product is not priced correctly, we may, at our sole discretion, contact you for instructions.

Or cancel your order after informing you of this cancellation. We have the right to refuse or cancel any orders whether the order has been confirmed or not

Contact the company

If additional assistance or clarification is required, please contact our customer service team via the available communication methods.

We always strive to ensure your complete satisfaction and provide efficient after-sales service.

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Limitation of liability

Under no circumstances, including but not limited to, shall Downtown Computer Distribution be liable for any direct, indirect, special, incidental or consequential damages, including loss of data or profit resulting from the use of Or the inability to use the materials on this site. Even if Computer has been advised of the possibility of such damages. If your use of the materials on this site causes the need for servicing, repair, or correction of equipment or data, you assume all costs resulting therefrom."

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The law that governs

This paragraph states that transactions between the Customer and SmartWord shall be governed by the laws of Hong Kong, without regard to any conflict of law.

This clause aims to provide a clear legal framework to regulate the relationship between the parties.

If any provision of this agreement is unlawful, void or unenforceable, that provision shall be deemed ineffective only without affecting the validity or enforceability of any remaining provisions.

This statement is intended to protect the validity of the agreement as a whole, even if there is any legal problem with part of it.

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Payment Terms

Payment terms are at the discretion of Smart Word, unless otherwise agreed by the Company.

Payment and receipt must be made via Smart Word before the order can be accepted.

Payment for the products and services will be made via credit card, cash on delivery, bank transfer, transfer via any e-wallet or any other pre-agreed payment method, unless credit terms have been approved by Smart World.​

 

Payment Date

Invoices are due and payable in the period specified in the SmartWord invoice, which period is measured as of the date of the invoice.

SmartWord reserves the right to issue partial invoices for parts of an order separately.

 

Acceptance and validity

Any request is not binding on Smart Word until it is accepted by the company.

Any quotation will remain valid for the period stated therein, and will expire 24 hours after the date of the quotation.

 

Benefits of delay

The client undertakes to pay interest on overdue amounts at the highest legal rate allowed.

 

Validity of offers

The customer agrees that all price offers will be valid for the period specified therein, and expire 24 hours after they are submitted.

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